Privacy Policy — naghad88

1 Information We Collect

When you register for and use naghad88, we collect certain categories of personal information in order to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect are described below.

1.1 Registration Data

When you create a naghad88 account via the naghad88 Login page, we collect the following information: your full legal name, date of birth, residential address in Bangladesh (including district, division, and postcode), a valid email address, and a mobile phone number. This information is necessary to verify your identity, confirm your eligibility (18+), and set up your player account.

1.2 Identity Verification (KYC) Documents

To comply with our Know Your Customer (KYC) obligations and responsible gaming commitments, we may ask you to submit scanned copies or photographs of one or more of the following documents: your National Identity Card (NID), passport, driver's licence, or a recent utility bill or bank statement showing your registered address. These documents are reviewed by our compliance team and stored securely for the duration required by our data retention policy.

1.3 Financial Transaction Data

We collect records of all deposits and withdrawals you make on naghad88, including the payment method used (e.g., bKash, Nagad, Rocket, Visa, Mastercard), the amount transacted in Bangladeshi Taka (৳), and the date and time of each transaction. We do not store full payment card numbers or mobile wallet PINs — these are handled directly by your payment provider.

1.4 Gameplay and Betting Data

We record your activity on the naghad88 platform, including the games you play (slots, casino tables, cricket betting markets, and other categories), your wagering amounts, game session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, and improving the platform experience.

1.5 Technical and Device Data

When you access naghad88, our systems automatically collect certain technical data, including: your IP address, browser type and version, device type ( desktop/mobile/tablet), operating system, referring URL, pages visited on naghad88, and session timestamps. This data is collected automatically via server logs and cookies and is used for security monitoring, fraud prevention, and platform analytics.

1.6 Communications Data

If you contact our customer support team by email or live chat, we retain records of those communications, including the content of your messages and our responses. This helps us resolve disputes, improve service quality, and maintain an audit trail where required.

2 How We Use Your Data

naghad88 processes your personal data for the following specific purposes. We rely on one or more lawful bases for each processing activity, as set out below.

naghad88 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing an alternative lawful basis.

3 Sharing of Personal Data

naghad88 does not sell or rent your personal information to any third party. We may, however, share your data with carefully selected categories of third parties where necessary for the operation of our platform:

3.1 Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary transaction data with your chosen payment provider — such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or card networks including Visa and Mastercard. These providers have their own privacy policies and security standards, and naghad88 is not responsible for their independent data handling practices.

3.2 Identity Verification Partners

We may engage third-party KYC and identity verification services to assist with confirming the identity and age of players. These partners process your submitted documents strictly for verification purposes and are contractually prohibited from using your data for any other purpose.

3.3 Game Software Providers

The games available on naghad88 are powered by third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may receive pseudonymised gameplay data (such as session identifiers and wager amounts) to facilitate game delivery and ensure fair play certification. They do not receive your full name, NID, or payment details.

3.4 Legal and Regulatory Authorities

naghad88 may disclose your personal data to law enforcement agencies, government authorities, or regulatory bodies where we are legally required to do so — for example, in connection with an AML investigation, a court order, or a fraud inquiry. In such cases, we disclose only the minimum information required by the applicable legal obligation.

3.5 Internal Service Providers

We may share your data with third-party companies that provide operational services to naghad88, such as cloud hosting, data analytics, email delivery, and customer support platforms. All such providers are bound by data processing agreements that restrict their use of your data to the specific service they provide.

4 Cookies & Tracking

naghad88 uses cookies and similar tracking technologies to make our platform function correctly and to understand how players use the site. A cookie is a small text file stored on your device by your web browser when you visit a website.

4.1 Types of Cookies We Use

• Essential Cookies: These are necessary for the platform to function. They manage your login session, maintain your account state, and protect against cross-site request forgery (CSRF). You cannot opt out of essential cookies without affecting your ability to use naghad88.
• Analytical Cookies: We use anonymised analytics to understand which pages and games are most popular, how players navigate between sections, and where users encounter difficulties. This data helps us improve the platform experience. No personally identifiable information is included in analytical cookie data.
• Preference Cookies: These cookies remember your settings and preferences, such as your chosen language or display preferences, so you do not need to re-enter them on each visit.
• Security Cookies: These support our fraud detection systems by helping us identify unusual login patterns or suspicious activity on your account.

4.2 Managing Cookies

You may control or disable non-essential cookies through your browser settings. Most modern browsers allow you to block cookies, delete existing cookies, or receive a notification before a cookie is stored. Please note that disabling certain cookies may affect the functionality of naghad88, including your ability to stay logged in or access certain game features.

5 Data Retention

naghad88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account and Registration Data: Retained for the duration of your active account plus a minimum of 5 years following account closure, to comply with AML record-keeping obligations and to resolve any disputes that may arise after closure.
• KYC Documents: Retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in accordance with standard financial record-keeping requirements.
• Gameplay and Betting Records: Retained for a minimum of 3 years from the date of the relevant gaming session.
• Customer Support Communications: Retained for 2 years from the date of the last communication in a given support thread, unless the matter is subject to ongoing dispute or legal proceedings.
• Cookie and Analytics Data: Session cookies are deleted when you close your browser. Persistent analytical cookies expire after a maximum of 13 months.

When data is no longer required for any lawful purpose, naghad88 will securely delete or anonymise it in accordance with our internal data destruction procedures.

6 Your Privacy Rights

As a naghad88 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at support@naghad88 with the subject line "Privacy Rights Request". We will respond within 5 business days.

6.1 Right of Access

You may request a copy of the personal data that naghad88 holds about you, including confirmation of what categories of data we process, the purposes for which it is processed, and details of any third parties with whom it has been shared.

6.2 Right to Rectification

If any of your personal data held by naghad88 is inaccurate or incomplete, you have the right to request that it be corrected or updated. For example, if you have changed your registered address in Bangladesh, you may ask us to update your account record accordingly.

6.3 Right to Erasure

In certain circumstances, you may request that naghad88 delete your personal data. Please note that this right is not absolute — we may be required to retain certain data to comply with legal obligations (such as AML record-keeping requirements) even after your account has been closed. We will inform you of any data we are legally required to retain at the time of your erasure request.

6.4 Right to Restrict Processing

You may ask naghad88 to restrict the processing of your personal data in specific circumstances — for example, while we investigate a complaint you have raised about the accuracy of data we hold, or where you have objected to our processing and we are assessing whether our legitimate interests override your objection.

6.5 Right to Object to Marketing

If you have previously consented to receive promotional emails or SMS notifications from naghad88, you may withdraw that consent at any time by contacting support@naghad88. Once your opt-out request is processed, we will cease sending marketing communications within 5 business days.

7 Data Security Measures

naghad88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS Encryption: All data in transit between your device and naghad88's servers is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Access Controls: Access to player data is restricted to authorised naghad88 personnel on a strict need-to-know basis. All staff who handle personal data are trained in data protection best practices.
• Secure Server Infrastructure: naghad88's servers are hosted in secure data centre environments with physical access controls, redundant systems, and regular security audits.
• Password Hashing: Your naghad88 Login password is stored using a strong one-way hashing algorithm. naghad88 staff cannot see your plain-text password and will never ask you to disclose it.
• Fraud Detection Systems: Automated systems monitor account activity for signs of fraud, unusual betting patterns, or unauthorised access attempts. Suspicious activity triggers an immediate security review.
• Incident Response: In the event of a data security incident that affects your personal data, naghad88 will notify affected players promptly and take all necessary steps to contain and remediate the incident.

8 Updates to This Policy

naghad88 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered players via email at the address associated with their account and update the "Effective Date" shown at the top of this page. Minor clarifications or corrections that do not affect the substance of the Policy may be made without prior notice.

Your continued use of naghad88 following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated Policy, you should cease using the platform and contact support@naghad88 to close your account.

8.1 Contact Us About Privacy

If you have any questions, concerns, or complaints relating to this Privacy Policy or to naghad88's data handling practices, please contact our dedicated privacy team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Email: support@naghad88 (subject line: "Privacy Enquiry")
• Response Time: Within 5 business days
• Support Hours: 24/7 in English and Bengali, Bangladesh Standard Time (BST, UTC+6)

This Privacy Policy is provided in English. It governs naghad88's data practices in relation to players accessing the platform from Bangladesh and any other jurisdiction in which the platform operates. This Policy should be read together with the Terms & Conditions and the Responsible Gaming Policy.